Our Policies

 

Shipping & Taxes

 

We offer free express shipping on orders above $35. Shipping will arrive either through USPS Priority Mail or UPS ground, depending upon the size of the package. If you have a question about shipping carriers and timeframes, email us in advance with what you want to order and where you want it shipped. We will let you know the estimate before you order. Remember that UPS can’t deliver to PO Boxes. We do our best to meet our shipping time estimates, but we cannot guarantee anything.

 

For orders below $35, we offer $6 fixed-rate shipping. These orders almost always ship by USPS Priority Mail (expected 2-3 day service).  Outside the lower 48 states, there are surcharges for delivery. Contact us for specific rates.

 

For international orders, please contact us directly for shipping costs. Unfortunately, due to the weight of books, international shipping can be quite expensive. We do partner with online retailers throughout the world, so you may be able to purchase our titles quicker from an online or in person retailer in your country. Either way, let us know what you are looking for and where you want it shipped and we will go over the best options with you.

 

We charge 8.25% sales tax on orders shipping to Texas only. This includes e-book titles in compliance with Texas sales tax laws. We typically ship books within 48 hours of an order being placed. Since we primarily ship through the US Postal Service, packages won’t be processed on Sundays and holidays. If additional delays are anticipated, a notice will be placed on the Fairhaven Press homepage.

 

Point of contact for sales and shipping is amy@fairhavenpress.com.

 

Returns and Refunds

 

Returns are expensive to manage and we are a small, independent publisher. We carefully inspect books before shipping them out so it should be very rare for a damaged book to arrive. We are also very careful with our descriptions and reviews to make sure that you are getting what you expect in a title.  For anything damaged in shipping, you will need to file a claim with the carrier. If you ordered through a third-party (i.e. Amazon or a local bookstore), then you will need to coordinate directly with them.

 

If a book is received by you damaged and there is no apparent shipping damage (i.e. manufacturing/ printing flaw), then let us know and we will try to replace or refund the order.

 

If you change your mind about an order or aren’t happy with an order, than we do not normally offer a return or refund. Under special circumstances, will consider returns for reasons other than printer defect. If we do accept a return from a purchaser changing their mind or ordering the wrong product, then there will be a 25% restocking fee and the purchaser will be responsible for return shipping charges. You will need a return authorization number before shipping anything to us. Be careful with placing orders and let us know before purchase if you have any questions about the product so that we can minimize returns.

 

Bulk Orders, Bookstores and Review Copies

 

The number of review copies we offer are very limited but will generally be provided to credentialed media, faculty and others upon request. Please let us know if you will accept an electronic review copy instead of a print copy when you put in your request.

 

We do offer standard publishing terms on a limited basis to brick and mortar independent bookstores. Bookstores can always individually order our titles either directly or through normal distribution wholesalers. We will consider wholesale discounts to selected and established online resellers. If you are planning on purchasing in bulk for your school, workplace etc… please contact us directly for discounted rates. Contact our Sales Manager, Amy Clarkson at amy@fairhavenpress.com

 

Libraries

 

We offer up all titles to libraries at the standard retail rate. Most of our titles are available through Ingram and Baker & Taylor. They can also be ordered directly from our site or major online retailers. E-books are distributed directly from FHP and we do participate with various companies that are working on creating better PDF e-book options for library patrons. A lot is changing in this particular field at the moment, so if a title you are looking for isn’t available, let us know. We offer e-books to libraries at standard retail rates with unlimited checkouts. We do have very limited tech support in the area of e-books though, so libraries wishing to order will need to already have a system in place for the acceptance of PDF e-books into their catalog.

 

 

Privacy

 

Fairhaven Press respects the privacy of our customers. We send only a limited number of marketing emails to those who sign up for our mailing lists. You can opt out of these at any time. We do not under any circumstances sell, lease or lend our customer databases to any third party. To comply with European Union requirements on cookies notification, we are adding in the following explanation of our privacy policy:

 

Cookies

 

To make this site work properly, we sometimes place small data files called cookies on your device. Most big websites do this too.

 

What are Cookies?

 

A cookie is a small text file that a website saves on your computer or mobile device when you visit the site. It enables the website to remember your actions and preferences (such as login, language, font size and other display preferences) over a period of time, so you don’t have to keep re-entering them whenever you come back to the site or browse from one page to another.

 

What Type do We Use?

 

Analytics

We utilize Google Analytics to keep track of where our visitors come from and what they do on our site. This is general information only and doesn’t give us any specific demographic information.

 

Communications

When you submit a comment through the “contact us” form, the software does log your IP address in case any threatening, spammy, or abusive comments need to be tracked. These are deleted once the message has been read. We also use Google forms and surveys with basic Google Analytics information.

 

Storefront

Our storefront software uses cookies as necessary to complete the financial transaction. We do keep a database of all customers for financial and tax reasons.

 

Classroom

Our classroom uses cookies to remember your login information between visits and to store login information during your current session in the classroom.

 

How to Control Cookies

 

You can control and/or delete cookies as you wish – for details, see aboutcookies.org. You can delete all cookies that are already on your computer and you can set most browsers to prevent them from being placed. If you do this, however, you may have to manually adjust some preferences every time you visit a site and some services and functionalities may not work.

 

Intellectual Property

 

Fairhaven Press holds full copyright and trademark rights for all of our materials on our website or in our books. We do strictly enforce our IP rights and aggressively pursue those who steal or abuse them. Our e-books are offered without DRM protection for the benefit of our customers. We want our readers to be able to move their book files from one device to another without restriction. This sets us apart from other publishers who don't trust their customers not to steal from them. Please help us keep this policy in place by helping us protect our intellectual property. Someone who purchases and electronic product is allowed to transfer the product to all of the electronic devices that they own for the personal use of those within their household only. If someone wants their own copy, please ask them to buy it themselves. Under no circumstances should any copy of our intellectual property be posted online or shared.

 

Fairhaven Press encourages fair review by the media and individual reviewers. Most people like our books but we know that we can't make everyone happy. Fair review and criticism are fine, but keep in mind that there is a major legal difference between fair review and libel. Know the difference before reviewing our titles; we do and actively enforce our rights. Furthermore, our book covers are copyrighted designs with trademarked elements and may not be used online or through any other means by third parties without our explicit written consent. We do have to unfortunately spend way too much time prosecuting pirates.  Accredited news organizations are allowed to use limited excerpts of the texts and images of the cover for limited editorial review purposes without permission. We strongly support fair usage for editorial and educational purposes. Sorry for the rant. We don't mean to sound intimidating; we have just recently been through an exhaustive battle with pirates using our book covers to mislead people and we want to let everyone know that we will fiercely protect our IP from unscrupulous persons. We thank the FBI for their success with battling IP pirates and they have asked us to include this warning to future pirates:

 

FBI Warning